Privacy Policy
EMERGENT ACADEMY
PRIVACY POLICY
Last Updated: 3 November 2026
Emergent Academy is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, and disclose personal information obtained through our website, online enquiry forms, Facebook and Instagram Lead Ads campaigns, and other marketing activities.
We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
By submitting your personal information through our enquiry forms or lead generation campaigns, you acknowledge the practices described in this Privacy Policy.
- INFORMATION WE COLLECT
Through our website, Facebook and Instagram Lead Ads campaigns, and other enquiry channels, we may collect personal information including, but not limited to:
- Full name
- Email address
- Phone or mobile number
- Demographic information, such as age or location
- Information about your interests in our courses, training programs, workshops, or services
- Any additional information you voluntarily provide through our enquiry or registration forms
We only collect personal information that is reasonably necessary for our business activities and the delivery of our educational and training services.
- HOW WE USE YOUR INFORMATION
We may use the personal information collected for the following purposes:
- To respond to enquiries and provide requested information
- To contact you about courses, training programs, workshops, events, and services offered by Emergent Academy
- To provide information about enrolment opportunities, course availability, and upcoming programs
- To send marketing communications, newsletters, or promotional materials where permitted by law
- To personalise your experience and improve our educational services and advertising campaigns
- To manage prospective student enquiries, registrations, and enrolments
- To conduct internal research, analysis, and business reporting
- To comply with applicable legal and regulatory obligations
We will not use your personal information for purposes unrelated to those described above unless you have provided consent or the use is otherwise permitted or required by law.
- DISCLOSURE OF INFORMATION
We may disclose your personal information in the following circumstances:
- Third-party service providers: To trusted providers who assist us with advertising, marketing, customer relationship management, website hosting, administration, or IT services. These providers are expected to handle personal information securely and only for authorised purposes.
- Business partners: To relevant business partners or affiliated organisations where you have provided consent or disclosure is otherwise legally permitted.
- Legal requirements: Where required or authorised by law, including compliance with legal requests, court orders, or regulatory obligations.
- Protection of rights: Where reasonably necessary and legally permitted to protect the rights, property, or safety of Emergent Academy, our students, staff, or others.
We do not sell your personal information to third parties.
- DATA SECURITY
Emergent Academy takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use appropriate administrative, technical, and organisational measures to safeguard personal information collected through our digital platforms and business operations.
While we strive to maintain appropriate security standards, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for our business purposes or as required by applicable law. When information is no longer required, we take reasonable steps to securely delete or de-identify it, where legally appropriate.
- YOUR RIGHTS AND CHOICES
You may:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated personal information
- Opt out of receiving marketing communications at any time
- Withdraw consent for consent-based communications by contacting us directly
- Choose not to provide certain personal information, noting that this may limit our ability to respond to enquiries or provide particular services
- Contact us with questions or complaints about how your personal information is handled
To exercise these rights or make a privacy-related enquiry, please contact Emergent Academy using the details provided below.
- COOKIES AND TRACKING TECHNOLOGIES
Our website and advertising platforms, including Facebook and Instagram, may use cookies, pixels, and similar tracking technologies to collect information about website visits, advertising interactions, and campaign performance.
These technologies may help us:
- Understand how users interact with our website and advertisements
- Measure the effectiveness of our marketing campaigns
- Improve website functionality and user experience
- Deliver more relevant advertising and promotional content
You may be able to manage cookies through your browser settings and advertising preferences through the relevant third-party platforms.
For further information about how Meta collects and processes information, please review Meta’s Privacy Policy.
- THIRD-PARTY PLATFORMS
Emergent Academy may advertise and collect enquiries through third-party platforms, including Facebook, Instagram, and other digital marketing services.
These platforms operate under their own privacy policies and data-handling practices.
This Privacy Policy applies to personal information handled by Emergent Academy and does not govern the independent data collection or processing activities of third-party platforms.
We encourage you to review the privacy policies of any third-party websites or services before submitting personal information.
- CHILDREN’S PRIVACY
Emergent Academy recognises the importance of protecting the privacy of children and young people.
Our Facebook and Instagram Lead Ads campaigns are not intentionally directed at children under 16 years of age.
Where personal information relating to a person under 16 is collected, we will seek appropriate parental or guardian consent where required by applicable law or where otherwise appropriate.
If we become aware that personal information has been collected from a child in circumstances requiring consent that has not been obtained, we will take reasonable steps to address the matter, including deleting the information where appropriate.
- CHANGES TO THIS PRIVACY POLICY
Emergent Academy may update this Privacy Policy from time to time to reflect changes in our business operations, technology, legal requirements, or privacy practices.
Any updates will be published on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we protect and manage your personal information.
- CONTACT US
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how Emergent Academy handles personal information, please contact us:
Emergent Academy
Email: [email protected]
Website: https://www.emergentacademy.com.au/
We will endeavour to respond to privacy-related enquiries and complaints within a reasonable timeframe.
- ACKNOWLEDGEMENT
By using our website, submitting an enquiry, registering your interest in our courses or programs, or participating in our Facebook or Instagram Lead Ads campaigns, you acknowledge that you have been provided with access to this Privacy Policy and understand how Emergent Academy may collect, use, store, and disclose your personal information as described above.
Where consent is required by law, we will seek that consent separately.
© 2026 Emergent Academy. All rights reserved.